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Data Privacy Policy


General

Atea values the protection of personal data, and we therefore place great emphasis on protecting your privacy. This Privacy Policy explains and clarifies how we, as data controller, treat our visitor’s and customer’s personal data according to (EU) 2016/679, the General Data Protection Regulation (GDPR).

This policy will apply in situations where Atea Global Services SIA (hereinafter “Atea”, “we”, “us” and “our”) treats personal information collected from the site. By using our site, you agree that your personal information is processed in accordance with this Privacy Policy.

What is personal data?

Personal data is any information relating to an identified or identifiable natural person; an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Where do we store your personal data?

Personal data that we collect from you is stored within the European Economic Area (EEA) but may also be transferred to and processed in a country outside EU/EEA. Atea uses vendors for mail, cloud services, antimalware, firewalls etc. when personal data may be transferred to and processed in a country outside EU/EEA. Any each such transfer of your personal data is carried out with accordance with applicable laws. For transfers outside EU/EEA Atea uses Standard Contractual Clauses as appendix to our data processing agreements according the Chapter V of the GDPR.

Recipients of personal data

We may disclose your personal information to all companies in our group (i.e. subsidiaries, our ultimate holding company and all its subsidiaries) insofar that it is reasonably necessary for the purposes stated in this privacy policy.

We do not sell, trade or otherwise transfer your personal information to third parties. Exceptions are trusted third parties that help us to run the site, conduct our business, deliver the goods you order or provide service, if these parties agree to keep the information confidential and not use it for other purposes that not agreed upon.

Recipients of the personal data

We may disclose your personal information to all companies in our group (i.e. subsidiaries, our ultimate holding company and all its subsidiaries) insofar that it is reasonably necessary for the purposes stated in this privacy policy.

We do not sell, trade or otherwise transfer your personal information to third parties. Exceptions are trusted third parties that help us to run the site, conduct our business, deliver the goods you order or provide service, if these parties agree to keep the information confidential and not use it for other purposes that not agreed upon. We may also disclose your personal information where we find it necessary to comply with statutory requirements, maintain the site’s policies or protect our or others’ rights, property, or security. Non-personally identifiable information gathered from the website about visitors may, however, be provided to third parties for marketing, advertising or other use.

We have agreements with third party service providers to help us get a better view of the site visitors. These service providers are not allowed to use the information they collect on our behalf for anything other than helping us operate and improve our business.

If your personal data will be disclosed with any other recipients than stated in this Privacy Policy, we will provide you with information about that disclosure at the time collecting your personal data and obtaining your consent.

Why do we collect your personal data?

We collect your personal data only when have legal basis for it. For every specific process of personal data, we collect from you, we inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Retention policy

We will only store your personal data for as long as it´s necessary to perform our contractual obligations and if required by statutory storage time. When we store your personal data for purposes other than our contractual commitments, such as consent when you sign up to our events or receive newsletter via email, we save the data only if necessary and / or statutory for the purpose.

When there is no longer a purpose or legal obligation of storing the personal data, it is deleted or anonymized.

Personal data that is only collected for a specific purpose is kept to a minimum to be able to perform the purpose, also known as data minimization.

Your personal rights

If you have questions about the privacy policy, how we process personal data or want to exercise any of your rights, such as requesting registry extracts or corrections, this can be made free of charge once a year, you are welcome to contact us at the contact details below. To submit any request, please contact us at dpo.ags@atea.com for more information.

You have the right to submit eventual complains about processing of your personal data to the national supervisory authority.

Transfer to third Country

Information we collect about you can be processed, stored and transferred between all Atea subsidiaries in the countries we operate in. All Atea subsidiaries have signed an internal Data Processing Agreement having unified data protection across all subsidiaries. However, Atea will not transfer the personal data you provide us to countries outside the European Economic Area (EEA) without explicitly informing you about that transfer.

Links to third parties

We may, at our discretion, publish or offer third-party products on our website at our discretion. These third-party websites have their own, independent privacy rules. We therefore take no responsibility for the content and activities of these linked sites. However, as we want to protect the privacy of our site, we welcome comments on these websites.

Last update to Data privacy policy

Atea reserves the right to update or change this Policy at any time and you should visit this site regularly to obtain the latest version.

How to contact us

If you have any questions regarding this privacy policy or our processing of personal data, or want to contact us regarding your personal data, please contact dpo.ags@atea.com

Categories of Personal data we collect

 

Call records
When you call to our Service Desk to inform about incident or a problem that has occurred in your company, we record inbound telephone calls to which you gave consent to be recorded and we store them for 30 days for quality monitoring of staff performance or complaints investigation or as proof of any agreements made during the conversation.

We always inform you before conversation starts that this call will be recorded. You can choose not to be recorded and continue the conversation without being recorded.

Direct marketing
We use your personal data to send company news, updates, information about other similar products and services, Atea’s events and newsletters etc. Personal data you provide to us by filling in the forms on our webpage is used only with your consent. We process following categories of personal data: name, surname, company name, email address, phone number. We store your data for direct marketing until you withdraw your consent.

Atea events
To register for events organized by us, we process your contact information such as: name, surname company name, email address and phone number and store for the period which is determined in the event registering form. Your personal data is only processed to the extent that is necessary to fulfill the respective purpose.

Cookies
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.

Cookies are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for you as a visitor, and perform essential functions such as allowing you to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Atea uses cookies to personalize content and ads, to provide social media features and to analyze our traffic. Atea also shares information about your use of our site with our social media, advertising and analytics partners.

Below is a detailed list of the cookies we use on our websites. Our websites are scanned with a cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:
• Mandatory Cookies
• Analytics Cookies
• Marketing Cookies
You can opt-out of each cookie category (except mandatory cookies) by clicking on the “cookie settings”.

Mandatory
These cookies are necessary for the website to function and cannot be switched off in our systems. This enables the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services Atea have added to our pages. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Blocking these cookies may affect the performance of the site. These cookies do not directly store personal information but are based on uniquely identifying your internet browser and device.

Analytics Cookies
These cookies allow Atea to monitor traffic and sources to be able to measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, Atea will be less able to optimize and analyse the Sites’ performance.

Marketing Cookies
These cookies may be set through our site by our advertising partners and social media services. Anonymized data can be shared with third parties to build a profile of your preferences. They do not directly store personal information but are based on uniquely identifying your internet browser and device, which can be used to build up a profile. If you do not allow these cookies, you will experience less targeted advertising and will not be able to use or see these sharing tools.

Latest update of this policy: February 10th, 2020.