We’re hiring a
Junior Service Desk Level 2 consultant
We are looking for a Junior Service Desk Level 2 consultant to be a part of our Service Desk team.
Are you, someone who freely orientates around your computer? Are you fluent in English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!
On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.
- Providing 24/7 on-duty support for major incidents;
- Providing fast response time on end-user incidents/problems and monitoring events based on best practices and approved SOPs;
- Resolving major incidents, providing workarounds, and assisting Incident Managers in root cause analysis;
- Making sure that service management ticket updates, follow-up quality and frequency are aligned with the customers’ requirements.
- Fluency in English both written and spoken;
- ITIL Foundation is preferable;
- Secondary education;
- The ability and willingness to work in night shifts;
- An active interest in the IT field.
WE WILL PROVIDE YOU WITH
An international and
fast pace environment
and growth opportunities
and an active social life
A modern office
with free parking
YOUR MONTHLY GROSS SALARY