We’re hiring a

Junior Service Desk Level 2 consultant

We are looking for a Junior Service Desk Level 2 consultant to be a part of our Service Desk team.

 

Are you, someone who freely orientates around your computer? Are you fluent in English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.

 

Are you ready to be in the front line and lead the way?!

RESPONSIBILITIES

  • Providing 24/7 on-duty support for major incidents;
  • Providing fast response time on end-user incidents/problems and monitoring events based on best practices and approved SOPs;
  • Resolving major incidents, providing workarounds, and assisting Incident Managers in root cause analysis;
  • Making sure that service management ticket updates, follow-up quality and frequency are aligned with the customers’ requirements.

REQUIREMENTS

  • Fluency in English both written and spoken;
  • ITIL Foundation is preferable;
  • Secondary education;
  • The ability and willingness to work in night shifts;
  • An active interest in the IT field.

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1503.60 EUR

APPLY