RESPONSIBILITIES

• Ensure web portal and tools stable functionality, configuration, issue troubleshooting, code execution;
• Technical Support Specialist is expected to serve as a bridge between customer, developers, service owner and product owners;
• Consultant is expected to assess the information in the ticket and deem further actions or escalations;
• Provide fast response time on end-user incidents/problems and monitoring events based on best practices and approved SOPs.

REQUIREMENTS

• Experience in MS SQL queries, PowerShell, Microsoft Azure;
• Experience in working with ticketing system and technical documentation;
• Good written and speaking English;
• Self motivated;
• Good communication skills.