RESPONSIBILITIES

• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists
• Work with stakeholders to establish end-to-end project plan and approach
• Ensure service transition is planned and executed to schedule, budget and scope
• Build transition plans including infrastructure support models, change management
• Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work
• Assess, analyze, develop, document and implement changes based on requests for change
• Liaise with stakeholders and customers on release scheduling and communication of progress
• Promotes awareness of transition planning and support process and strategy
• Demonstrate mastery of the process competency principles and practices
• Ability to identify, escalate and manage project risks

REQUIREMENTS

• Excellent interpersonal, communication, and organizational skill
• Knowledge of service transition methodology, tools and templates
• Track record of customer focus, based on openness, trust, and delivering on promises
• IT background with experience across the systems development life cycle with experience in different project phases
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
• Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
• Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
• Familiarity with ITIL v3 or v4 Foundation would be advantageous
• Good sense of humor