RESPONSIBILITIES

• Overall responsible for the implementation of process improvement initiatives to enhance operational efficiency, service delivery and to create a continuous improvement culture within the Atea Group IT organization;
• Ensure delivery of IT process improvement initiatives through the implementation of predetermined/agreed synergies;
• Provide strong management guidance and direction across all Atea Group IT solution areas and process improvement opportunities using Change Management methodologies;
• Ensure the timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training where required;
• The role will also play a key role in monitoring, assessing and developing required performance management and Quality & Business Value Scorecards applicable to the respective function.

REQUIREMENTS

• Working knowledge of uses of various MS technologies and ITSM systems;
• ITIL Foundation;
• Experience in different Service Desk tools;
• Understanding of Lean techniques;
• Recognizing and conveying Business value;
• Understanding of Business requirements & IT capabilities;
• Fluent English required;