RESPONSIBILITIES

• Answering customer or team e-mails in accordance with service goals, solving and managing incidents and standard requests;
• Monitoring and troubleshooting daily platform procedures based on existing procedures and performing required optimizations;
• Isolate, identify and troubleshoot issues, and refer to problems to management as necessary;
• Maintain, manage and monitor all aspects of information technology infrastructrure and SQL database;
• Inform internal and external audience of any outages, provide end-user technical support, and maintain the knowledge base.

REQUIREMENTS

• Excellent English language skills;
• Good practical skills in SQL;
• PowerShell scripting language knowledge;
• Windows Server and AD basics;
• Good knowledge of Internet Information Services;
• Flexible, innovative, goal oriented and accurate personality with analytical and structured thinking;
• Great communication and coordinating skills.

Any of the following will be considered a benefit:

• Microsoft Certification (SQL);
• Hands-on experience with C# and .NET platform.