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We’re hiring a

Service Owner – ScienceLogic

We are looking for a Service Owner – ScienceLogic​ to be a part of our Denmark Data Center team.

 

 

 

RESPONSIBILITIES

  • Implement efficient event management inline to support processes;
  • Configure and maintain central monitoring platforms;
  • Perform daily health checks and break/fix support on monitoring platforms;
  • Manage new technology integrations and automation into monitoring systems;
  • Ongoing interaction with relevant shareholders, to ensure monitoring platform meets relevant requirements and customer expectations;
  • Experience and ability to understand and meet customer business requirements in scope of monitoring;
  • Participate in the governance of application and infrastructure monitoring design, implementation, customization and support;
  • Design dashboards solutions to consolidate views of service events for support staff;
  • Provide event logging and historical repositories to aid in the investigation and prevention of incidents, problems and service quality issues;
  • Provide filtering and event correlation mechanisms to reduce event noise;
  • Recommend the establishment or modification of current policies and standards where applicable.

REQUIREMENTS

  • Ability to independently design and implement solutions, including where “out of the box thinking” is required, without the need to have tasks predefined in details;
  • Ability to make complex information accessible;
  • Ability to influence others in a matrixed environment;
  • Ability to drive timely completion of tasks;
  • Good understanding of network performance monitoring, application performance management, high-resolution systems monitoring and IT operations analytics;
  • Proficient in ITIL event management and good basis in ITIL foundational concepts;
  • Good understanding of event correlation and analysis techniques and solutions;
  • Broad understanding of cloud environments, distributed application architectures, and web-scale technologies;
  • Proficient in scripting languages as Python;
  • Knowledge regarding ScienceLogic SL1 will be advantage;
  • 5+ years of experience in IT with at least 3 years in a large scale enterprise environment;
  • 3+ years of experience in IT operations, NOC experience as advantage;
  • 3+ years of experience managing monitoring solutions;
  • Application and end-user experience monitoring preferred;
  • Good written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing (Knowledge of Danish would be advantageous).

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1900 – 3600 EUR

APPLY