We’re hiring a
Service Desk Application Manager
We are looking for an Application Manager to be a part of our Service Desk Level 2 team.
Do you have a customer-orientated mindset? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!
On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.
Are you ready to be in the front line and lead the way?!
RESPONSIBILITIES
- Successfully and in good quality operate the customer environments in an effective manner
- Participating in Team and Business Unit meetings, as well as Operational Meeting with Customers (when needed) to provide feedback on improvements in ticket handling
- Provide application implementation support
- Assist setup design, advise on installation, and provide guidelines and routines associated
- Be part of operational support
- Work on reporting and statistics analysis for events. Provide support on asset management and warranties or repairs
- Deliver proactive support for optimization of the platform and its accuracy. Drive and plan firmware management.
REQUIREMENTS
- Fluent English Language
- ITIL Foundation Certification (preferable)
- IT education (preferable)
WE WILL PROVIDE YOU WITH
An international and
fast pace environment
Endless training
and growth opportunities
Company events
and an active social life
Covered
telephone expenses
A modern office
with free parking
Company covered
health insurance
YOUR MONTHLY GROSS SALARY
1503.60 EUR
APPLY