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We’re hiring a

Service Desk Application Manager

We are looking for an Application Manager to be a part of our Service Desk  Level 2 team.

 

Do you have a customer-orientated mindset? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.

Are you ready to be in the front line and lead the way?!

RESPONSIBILITIES

  • Successfully and in good quality operate the customer environments in an effective manner
  • Participating in Team and Business Unit meetings, as well as Operational Meeting with Customers (when needed) to provide feedback on improvements in ticket handling
  • Provide application implementation support
  • Assist setup design, advise on installation, and provide guidelines and routines associated
  • Be part of operational support
  • Work on reporting and statistics analysis for events. Provide support on asset management and warranties or repairs
  • Deliver proactive support for optimization of the platform and its accuracy. Drive and plan firmware management.

REQUIREMENTS

  • Fluent English Language
  • ITIL Foundation Certification (preferable)
  • IT education (preferable)

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1503.60 EUR

APPLY