RESPONSIBILITIES

• Act as main contact person for inquiries regarding assigned customers in operations phase
• Oversee service delivery quality for assigned customers
• Ensure services are delivered according to contractual requirements and processes are followed
• Report on service delivery status and service levels
• Lead internal and customer operations meetings
• Coordinate and have daily communication with team managers and technicians to ensure timely delivery towards customers
• Ensure all customer related documentation and information is up to date
• Identify service delivery risks and possible improvement areas

REQUIREMENTS

• Fluency in English
• Basic IT knowledge
• High sense of responsibility
• Great communication and presentation skills
• Problem solving mindset 
• ITIL and Microsoft certification would be considered as an advantage, but are not mandatory