We’re hiring a
Senior Service Desk Level 2 Consultant
We are looking for a Senior Service Desk Level 2 Consultant to be a part of our Service Desk team.
Do you have a customer-orientated mindset? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!
On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.
Are you ready to be in the front line and lead the way?!
RESPONSIBILITIES
- Providing fast response time on end-user incidents/problems and monitoring events based on best practices and approved SOPs;
- Resolving major incidents, providing workarounds, and assisting Incident Managers in root cause analysis;
- Providing support for major incidents;
- Making sure that service management ticket updates and follow-up quality and frequency are aligned with customers’ requirements.
REQUIREMENTS
- Fluent English Language;
- ITIL Foundation Certification (preferable);
- IT education (preferable);
- Microsoft Certification (preferable);
- Citrix Certification (preferable)
- Completed secondary school
- Previous Service Desk or IT Operations experience.
WE WILL PROVIDE YOU WITH
An international and
fast pace environment
Endless training
and growth opportunities
Company events
and an active social life
Covered
telephone expenses
A modern office
with free parking
Company covered
health insurance
YOUR MONTHLY GROSS SALARY
1800 EUR
APPLY