We’re hiring a
Senior Service Desk Level 2 Consultant
We are looking for a Senior Service Desk Level 2 Consultant to be a part of our Service Desk team.
Do you have a customer-orientated mindset? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!
On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.
Are you ready to be in the front line and lead the way?!
- Providing fast response time on end-user incidents/problems and monitoring events based on best practices and approved SOPs;
- Resolving major incidents, providing workarounds, and assisting Incident Managers in root cause analysis;
- Providing support for major incidents;
- Making sure that service management ticket updates and follow-up quality and frequency are aligned with customers’ requirements.
- Fluent English Language;
- ITIL Foundation Certification (preferable);
- IT education (preferable);
- Microsoft Certification (preferable);
- Citrix Certification (preferable)
- Completed secondary school
- Previous Service Desk or IT Operations experience.
WE WILL PROVIDE YOU WITH
An international and
fast pace environment
and growth opportunities
and an active social life
A modern office
with free parking
YOUR MONTHLY GROSS SALARY