RESPONSIBILITIES

• Set up and manage the Robotic Process Automation Center of Excellence (CoE);
• Lead discovery, development, migration, and support teams;
• Define and follow up Service Level Agreements (SLA), KPI’s and governance with respect to the requirements of the business;
• Ensure the availability of the RPA delivery and the continuity of the support services;
• Coordinate internally in Atea the contribution of different service lines to the final service of the application (middleware, BI team, Datacenter, …);
• Define and manage the budget of the RPA Delivery;
• Manage the purchasing of licenses and external service needed for your service of the application;
• Manage the quality of your service and report on it in monthly service reporting to our business unites and the ADS management;
• Initiate actions to improve continuously your service;
• Manage the monthly releases of our application and ensure projects go live without disturbing the service of the application;
• Ensure the incident management performance meets the SLA;
• Ensure being the entry point for all infrastructure matters of your area.

REQUIREMENTS

• Must have 4-6 years’ supervisory\Lead experience with a minimum of 1-2 years in RPA;
• Robotics Process Automation (RPA) experience (strategy, deployment, maintenance production support);
• Strong working knowledge in the usage and functionality of the RPA software preferably UIPath (Minimum 2- 3 years);
• Change Management leadership skills required.

Any of the following will be considered a benefit:

• Any Process optimization background (LEAN, Six Sigma);
• Experience in the management of a team and are familiar with ITIL processes;
• Familiarity with change impact analysis and regression testing;
• Ability to collaborate, influence and gain commitment from multiple stakeholders;
• Strong project management skills.