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Platform Operations Specialist

We are looking for ServiceNow Platform Operations Specialist in our Atea Digital Services team. 


Platform Operations Specialist provides support to the business in using ServiceNow Platform and contributes to maintaining and operating the platform to support the end users.




  • Monitor incoming incident and request queue and make sure those are properly assigned and resolved according to SLAs and set priorities
  • Manage and coordinate resolution for requests and incidents together with application developers against platform applications
  • Initiate changes based on incident and problem root cause analysis, where systems stability and performance can be improved
  • Provide information to end users in the event of operational disturbances
  • Drive the identification and escalation of problems in supported services and solutions
  • Ensure correct use of Atea security policies and raise security issues were discovered
  • Contribute to knowledge management and the documentation of errors and known workarounds
  • Contribute to discussions on methods to improve team efficiency and delivery quality
  • Perform routine maintenance to include performance monitoring and error identification/remediation
  • Support business for configuration work


  • Good English (written & spoken)
  • Proactive and self-organized
  • Effective communication and collaboration skills
  • Awareness of standards and processes
  • Support experience in the standard services and solutions
  • Ability to identify technical, security risks and propose mitigation actions
  • Experience in work with ServiceNow Platform will be considered as advantage
  • Familiar with ITIL, Agile, Scrum, Kanban practices and methodologies will be considered as advantage


An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

telephone expenses

A modern office
with free parking

Company covered
health insurance


1400 – 2600 EUR