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We’re hiring a

Service Desk Level 2 Consultant

We are looking for a Service Desk Level 2 Consultan to be a part of our Service desk team.

 

Do you have a customer-orientated mindset? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.

Are you ready to be in the front line and lead the way?!

RESPONSIBILITIES

  • Providing fast response time on end-user incidents/problems and monitoring events based on best practices and approved SOPs;
  • Resolving major incidents, providing workarounds, and assisting Incident Managers in root cause analysis;
  • Providing support for major incidents;
  • Making sure that service management ticket updates and follow-up quality and frequency are aligned with customers’ requirements.

REQUIREMENTS

  • Fluent English Language
  • ITIL Foundation Certification (preferable)
  • IT education (preferable)
  • Microsoft Certification (preferable)
  • Citrix Certification (preferable)

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1500 EUR

APPLY