RESPONSIBILITIES

• Establish and maintain governance framework to enable complete transparency of service provisioning, operations and decision making
• Maintain close customer relationship
• Responsible for contract delivery and fulfilment
• Standardize and automate service delivery control across service delivery units and suppliers
• Integrate multiple suppliers to assess effectiveness and ensure continuous service improvement
• Responsibility for quality assurance and Continual Service Improvement of the Services covered by the Agreement
• Supervision and consultancy

REQUIREMENTS

• Excellent interpersonal, communication, and organizational skill
• Basic business understanding with the ability to quickly understand business drivers in any industry
• Track record of customer focus, based on openness, trust, and delivering on promises
• IT background with experience across the systems development life cycle with experience in different project phases
• Understanding the IT-departments role and deliverables
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing (Knowledge of Danish would be advantageous)
• Demonstrates commitment to IT methodologies, processes and standards
• Familiarity with project management would be advantageous (PMI/CAPM, PRINCE2)
• Familiarity with ITIL v3 or v4 Foundation would be advantageous
• Understanding business financials