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We’re hiring a

Customer Experience Analyst

RESPONSIBILITIES

• Measure QKPIs and deliver reports to Team Managers/Customer Experience Manager/IT Division Director;
• Proactively review and evaluate Quality of cases and communication;
• Review and evaluate a predefined number of cases handled by consultants at all levels;
• Perform internal Customer specific Quality Audits in correlation with individual and team QKPIs;
• Track User Satisfaction surveys and call dissatisfied users with scores below the level predefined by the customer.

REQUIREMENTS

• Problem solving and root cause identification skills;
• Strong analytic and decision making abilities;
• Extremely structured personality;
• Strong background in customer service or service management;
• Self-starter, team player and achiever who can work independently;
• Must be a team player and able to work well with others. Ability to achieve results
through influencing and motivating others;
• Strong organizational skills with the ability to work effectively at all levels in an
organization;
• Ability to take charge and plan work to ensure that all tasks are managed
accordingly;
• Ability to work with a vast multicultural array of colleagues.

 

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1000 – 1265 EUR

APPLY