RESPONSIBILITIES

• Global Project Management related to daily operations of assigned Global customers:
• to ensure smooth deliveries of IT products and on-site services World-Wide.
• Responsibilities include:
• excellent communication with stakeholders (incl. escalation handling);
• cooperation & management of specialists processing daily orders/requests;
• process designing and description;
• understanding of different tools and systems (e.g. ServiceNow, PowerBI, SAP);
• continuously looking for improvement areas;
• performance of risk assessment;
• ability to work with legal templates.
• Operational processes are based on the best practice of ITIL;
• Maintaining a high level of customer satisfaction throughout the delivery processes.

REQUIREMENTS

• Previous experience in project management, service delivery management, or customer relationship management;
• Excellent English language and communication skills;
• Customer-oriented mindset;
• Keen eye on details;
• Ownership of the customer (going the extra mile, “can do attitude”);
• Ability to see the big picture while focusing on the process and procedures necessary to produce deliverables;
• Flexibility to adjust to the ad-hoc situation (to handle non-standard situations);
• We would prefer previous experience related to IT, procurement, logistics, or customer support field;
• Higher education in related fields and ITIL knowledge to be considered as an advantage.