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We’re hiring a

German Speaking Service Desk Consultant

We are looking for a German speaking service desk agent to be a part of our Service Desk team.

 

Are you, someone who freely orientates around your computer? Are you fluent in German and English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!

On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.

 Are you ready to be in the front line and lead the way?!

 

RESPONSIBILITIES

  • Answering the phone calls of customers in accordance with service goals;
  • Solving and managing incidents, standard requests according to defined service level that can be performed remotely;
  • Following-up on active cases and ensuring fast solutions of cases;
  • Conducting an effective and fast troubleshooting;
  • Following existing processes and procedures;
  • To document all facts and actions;
  • To ensure an unambiguous and clear communication with the customer about the progress of the case’s;
  • Escalate cases where the tasks is not happening according to current service level;
  • To take responsibility of individual customers cases – appointed by the team leader;
  • To identify, provide proposals and possible optimization of tasks, based on accumulated experience and with own initiative;
  • To participate in departmental meetings and other relevant meetings.

REQUIREMENTS

  • Fluency in German and English both written and spoken;
  • Familiarity with Citrix Environments and Active Directory;
  • A goal oriented and very accurate personality;
  • An active interest in the IT field.

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1360 EUR

APPLY