RESPONSIBILITIES

• Represent Atea Global Services operation teams on the meetings with customer and be proactive;
• Actively participate in Continues Service Improvement initiatives, towards customer and Atea Global Services;
• Be the first escalation point for cross unit deliverables, including technical escalations and major incidents;
• Have daily communications and coordination with team managers/technicians and control timely delivery based on a contract;
• Be accountable for assigning the responsible person from each of the teams to represent individual service delivery towards customer on different meetings
• Active participation in development of new services;
• Active participation in evaluation and measurement of service performance. Reporting to management on all identified issues, problems around service deliverables;
• In close cooperation with direct manager execute new product development planning and management;
• Making sure that all services are delivered in time following general Service Level Agreement stated in contracts.

REQUIREMENTS

• Ability to work independently and a high level of self-initiative;

• Previous work experience in IT at least 1 year;

• Higher education in computer science or equivalent;

• Experience in IT Service Management and delivery.