RESPONSIBILITIES

• Team player personality. Ability to achieve results by organizing and motivating people;

• Problem solving mindset, and root cause identification skills;

• Establish collaboration with team leads, managers, subject matter experts, and various stakeholders to ensure that business development goals are met successfully;

• Experience in managing people, the confidence to communicate effectively;

• Provide regular and effective progress status updates to management;

• Manage and support Continual Service Improvement of all services delivered by the company;

• Coordinate and control resources, priorities, work plans, and activities within the company;

• Service Level monitoring and reporting.

REQUIREMENTS

• Ability to work independently and a high level of self-initiative;

• Previous work experience in IT at least 1 year;

• Higher education in computer science or equivalent;

• Experience in IT Service Management and delivery.