Job ad - Business Analyst / Functional Consultant

We’re hiring a

Functional Consultant

We are looking for a Functional Consultant to be a part of our Customer Services team.

We are looking for someone who has at least 2 years of experience in Application support or Service desk Level 2 support on enterprise an level. Someone who has worked with an organization’s stakeholders as well as IT applications vendors and partners. Work would be in a team that delivers solutions for many users in different Atea countries and governs the application. This position would communicate with external partners as well.

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RESPONSIBILITIES

Communication with an organization’s Stakeholders;
Gathering and prioritization of requirements;
Implementation of PROS CPQ solutions;
Administration of PROS CPQ;
No-code/low-code development tasks in PROS CPQ and related MS Dynamics CRM;
3rd level user support and communication with application vendor on incidents / requests.

REQUIREMENTS

Fluent English language;
2 years of work with/customizing enterprise level applications like CRM on admin level, no-code/low-code development or Service desk Level 2 support on enterprise level;
Knowledge and practical experiences with MS Azure;
EU Residency permit.

Any of the following will be considered a benefit:

Dynamics 365 CRM / Marketing / Customer Services;
API Integrations with Dynamics 365 platform/Dataverse;
ITIL Foundation certificate;
MS Azure certificates.

As a person, you are:

A problem solver who works to find the most effective solution and acts to prevent long-term problems.
Independent enough to choose working methods and make necessary decisions.
Communicative – having the ability to work together across different cultures, as your colleagues at Atea Digital Services are geographically dispersed.
Careful and attentive to details.

WE WILL PROVIDE YOU WITH