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We’re hiring a

Customer Center Specialist

We are looking for an Atea International Customer Center Specialist to join our team.

 

Do you enjoy communicating with people? Are friendly, outgoing, and hardworking, have good English skills and are interested in the IT supply chains? This position has been made for you – join our TEAM!

 

RESPONSIBILITIES

As Customer Specialist in Atea International Customer Center, you will be:

  • Overseeing assigned customer projects
  • Handling customer requests and orders via email or service management system
  • Verifying the information gathered – checking if all necessary information is received
  • Prioritizing, categorizing, and registering the received information
  • Coordinating service requests and orders with our sub-suppliers, partners, and other ATEA organizations
  • Following up on all open cases, escalating expected breaches of set delivery times
  • Providing customers with status updates
  • Creating reports of the coordinated service requests/orders
  • Analyzing the results of coordinated requests/orders
  • Working in accordance with pre-described customer project instructions and processes
  • Suggesting potential improvements for instructions and processes to match the needs of our customers and workflow

REQUIREMENTS

We would appreciate candidates who have:

  • An excellent knowledge of English (both written and spoken)
  • High sense of responsibility and accuracy – an eye for detail
  • “Can do – customer first” attitude and are team player
  • Previous work experience 2 + years
  • Excellent communication skills
  • An ability to be flexible, adaptable, versatile
  • A higher education degree or are still studying

Interpersonal skills such as the ability to communicate with international customers in both written and verbal will be considered as an advantage.

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1100.00 EUR

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