RESPONSIBILITIES

As Customer Specialist in Atea International Customer Center, you will be:

• Overseeing assigned customer projects
• Handling customer requests and orders via email or service management system
• Verifying the information gathered – checking if all necessary information is received
• Prioritizing, categorizing, and registering the received information
• Coordinating service requests and orders with our sub-suppliers, partners, and other ATEA organizations
• Following up on all open cases, escalating expected breaches of set delivery times
• Providing customers with status updates
• Creating reports of the coordinated service requests/orders
• Analyzing the results of coordinated requests/orders
• Working in accordance with pre-described customer project instructions and processes
• Suggesting potential improvements for instructions and processes to match the needs of our customers and workflow

REQUIREMENTS

We would appreciate candidates who have:

• An excellent knowledge of English (both written and spoken)
• High sense of responsibility and accuracy – an eye for detail
• “Can do – customer first” attitude and are team player
• Previous work experience 2 + years
• Excellent communication skills
• An ability to be flexible, adaptable, versatile
• A higher education degree or are still studying

Interpersonal skills such as the ability to communicate with international customers in both written and verbal will be considered as an advantage.