“As an Account Manager for Atea Finland, I have been truly happy and satisfyed having a named AGS responsible working here in Finland shoulder to shoulder with Finnish Sales and Solution Sales.
It is much easier to get the AGS part of a solution proposals put together with local HW, SW and services modules as we can discuss and share information on the case in detail face to face. Harri Becker, AGS Sales Manager for Finland also takes part in customer meetings and plans together with the customer their road-map regarding EndUser Services (for me 🙂 )
Taking Harri and AGS services into my basic DLM cases as an addition, the cases have grown fast to a much broader EndUser services service provision covering managing customer service delivery platforms (SCCM/Intune) and end user support from service Desk.
In many cases taking AGS within has opened me new doors as Atea is taken to discussions on a global level and on a new hunting fields. Nowadays we even have a saying in Finland that NOT offering the customer Atea Self Service portals / solutions should be criminalized 🙂 as Service Market & Zephyr are so beneficial for the customers saving them time and money – same time bring Atea good service revenue.
Harri has a 12 years background in Atea Finland EUS Sales and therefore has a good understanding what are the services that in each case are the key components to make the case or what are the services that we can break ice with and get new customers joining in to Atea service provision. This combo – new AGS status as part of local sales and Harri’s long background at Atea is a winning recipe for us all!
It is easy and straight forward to ask Harri to organize customer trips to AGS, Riga. Everything is organized and customers happy and astonished by AGS services readiness and the professional approach of each and every aspect at location. These trips are an asset to Account management in building the customers a picture of Atea being a truly modern, agile, performing and human partner to them now and the upcoming years.
I, myself have been working for Atea since the spring 1994 and seen kings (like E.g. Novell technologies) rise and fall during the decades. With this perspective, in creating good account management and Atea services sales. I can warmly recommend all my colleagues to take a call or throw email to Harri and discuss what you can do together towards your customers!
I urge all my colleagues in all Atea countries to make it for us even more easy to sell AGS services by providing AGS reference info about our customers.
Currently this element is missing and only WE, Account Responsibles that own the Customer Agreements area able to help to create a global reference bank and there-for more sales! ”
– Jukka Haikonen, Account Manager, Atea Finland
Great job Harri!