RESPONSIBILITIES

Support assigned customer projects by:

• Having full knowledge of assigned customer projects;
• Receiving service requests/orders via phone, email, or service management system;
• Verifying the received information (checking if all necessary information is present);
• Prioritizing, categorizing, and registering the received information;
• Service request/order coordinating with sub-suppliers, partners, and other Atea organizations;
• Following up on all open cases, escalating expected breaches of set delivery times;
• Providing customers with status updates;
• Creating reports of the coordinated service requests/orders and analyzing the results;
• Following pre-described customer project instructions and processes and suggesting potential improvements;
• Participating in regular status update meetings internally and/or with 3rd parties or other Atea organizations;
• Following individual and Team schedules to manage Team Targets for service request/order coordination. 

REQUIREMENTS

• Probation period has been passed in ABSC and AICC (tenure over 3 months will be considered as a benefit);
• 1 year has passed since the last position change in ADS and AMS;
• Very good English language skills;
• High sense of responsibility and accuracy;
• Team player with a «can do / customer first» attitude;
• Excellent communication skills;
• Flexible, adaptable, versatile;
• Basic Microsoft Office skills;
• Soft skills (written and verbal with international customers) would be considered as an advantage.