We’re hiring an
English Speaking IT Support Specialist
We are looking for an English Speaking IT Support Specialist to be a part of our Service Desk team.
Are you, someone who freely orientates around your computer? Are you fluent in English? Do you enjoy helping people around you? Yes – then why don’t become a part of our bilingual Service Desk team!
On a daily basis, our Service Desk supports customers in 11 languages – for them, it’s about always exceeding customer expectations, building trust and contributing to customer success.
RESPONSIBILITIES
- Handling incoming telephone calls and e-mails from customers;
- Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets;
- Ensuring that tickets are managed and prioritized in an orderly manner;
- Having a proactive approach to service improvement;
- Other Service Desk duties that are required.
REQUIREMENTS
- Fluency in Latvian and English both written and spoken;
- Customer Service experience;
- The ability and willingness to work in shifts;
- Good communication and coordination skills;
- An active interest in the IT field.
WE WILL PROVIDE YOU WITH
An international and
fast pace environment
Endless training
and growth opportunities
Company events
and an active social life
Covered
telephone expenses
A modern office
with free parking
Company covered
health insurance
YOUR MONTHLY GROSS SALARY
1300 – 1500 EUR
APPLY