We’re hiring a
Customer Service Support Team Leader
We are looking for a Customer Service Support Team Leader to be a part of our Customer Service Support Team. Work in a hybrid model setup (Part-time from the office, part-time from home).
RESPONSIBILITIES
- Provide day to day leadership and direction to the team serving our customers;
- Be responsible for delivering the performance that meets or exceeds SLA and Quality targets;
- Propose improvements to optimize the current services, and support the team in continuous improvement work;
- Ensure high quality of the service and customer satisfaction;
- Communication with the customers and other parties;
- Represent team in internal, customer, partner, and supplier meetings to ensure, that teams and companies’ interests are upheld and communicated;
- Develop and build strategy to achieve companies goals;
- Motivate and inspire the team to reach and exceed their goals.
REQUIREMENTS
- Excellent English (written and verbal);
- Excellent communication, presentation, and interpersonal skills;
- Ability to be flexible and work analytically in a problem-solving environment;
- Ability to take initiative and be innovative;
- Ability to set priorities and multitask;
- Detail-oriented, accurate, and precise;
- Experience in leading a Customer Care team will be considered as a benefit.
WE WILL PROVIDE YOU WITH
An international and
fast pace environment
Endless training
and growth opportunities
Company events
and an active social life
Covered
telephone expenses
A modern office
with free parking
Company covered
health insurance
YOUR MONTHLY GROSS SALARY
1400 – 2000 EUR
APPLY