RESPONSIBILITIES

• Provide day to day leadership and direction to the team serving the customers;
• Be responsible for delivering a performance that meets or exceeds SLA and Quality targets;
• Propose improvements to optimize the current services, and support the team in continuous improvement work;
• Ensure high quality of the service and customer satisfaction;
• Communication with the customers and other parties;
• Represent team in internal, customer, partner, and supplier meetings to ensure, that teams and companies’ interests are upheld and communicated
• Develop and build strategies to achieve companies’ goals;
• Motivate and inspire the team to reach and exceed their goals.

REQUIREMENTS

• Excellent English (written and verbal);
• Excellent communication, presentation, and interpersonal skills;
• Ability to be flexible and work analytically in a problem-solving environment;
• Ability to take initiative and be innovative;
• Ability to set priorities and multitask;
• Detail-oriented, accurate, and precise;
• Previous experience in leading a Customer Care team will be considered an advantage.