We’re hiring a

Customer Service Support Team Leader

We are looking for a Customer Service Support Team Leader to be a part of our Customer Service Support Team. Work in a hybrid model setup (Part-time from the office, part-time from home).

RESPONSIBILITIES

  • Provide day to day leadership and direction to the team serving the customers;
  • Be responsible for delivering a performance that meets or exceeds SLA and Quality targets;
  • Propose improvements to optimize the current services, and support the team in continuous improvement work;
  • Ensure high quality of the service and customer satisfaction;
  • Communication with the customers and other parties;
  • Represent team in internal, customer, partner, and supplier meetings to ensure, that teams and companies’ interests are upheld and communicated
  • Develop and build strategies to achieve companies’ goals;
  • Motivate and inspire the team to reach and exceed their goals.

REQUIREMENTS

  • Excellent English (written and verbal);
  • Excellent communication, presentation, and interpersonal skills;
  • Ability to be flexible and work analytically in a problem-solving environment;
  • Ability to take initiative and be innovative;
  • Ability to set priorities and multitask;
  • Detail-oriented, accurate, and precise;
  • Previous experience in leading a Customer Care team will be considered an advantage.

WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance

YOUR MONTHLY GROSS SALARY

1400 – 2000 EUR

APPLY