We’re hiring a
Assistant Team Lead / Customer Service Support Specialist
We are looking for an Assistant Team Lead / Customer Service Support Specialist to be a part of our Customer Service Support Team.
Important to note:
- Work in a hybrid model – from the office (2 days per week) or from home;
- Apply until the 14th of March by sending an e-mail to recruitment@atea.com
- Salary will be discussed during the recruitment process;
- Currently working in the Customer Service Support Team;
- Probation period has been passed (tenure exceeding 3 months will be considered as a benefit).
RESPONSIBILITIES
- Fulfilling tasks and duties assigned with a higher sense of responsibility, time efficiency, and preciseness;
- Follow policies and procedures, keep the information confidential;
- Support the Direct Manager with the team’s administrative organization, by reporting team’s job performance results and holding meetings with Atea Group Business Units in case of the Direct Manager`s absence;
- Create and prepare reports for team meetings and Atea Group Business Units meetings;
- Manage team capacity, competencies, skills, and requirements to ensure stable and uninterrupted service delivery;
- Motivate and inspire the team to reach and exceed their goals;
- Pro-actively participate in developing the team spirit inside the team;
- Mentor and supervise junior colleagues;
- Ensure proper escalation of issues to the Team Leader;
- Track team`s financial results and ensure that financial targets are met/exceeded;
- Communicate and drive improvements and automation related to the team services;
- Track and ensure that all SLAs and quality targets are met towards Atea Group Business Units;
- Process customer ERP and other system data, including but not limited to: data entry, data verification, and discrepancy analysis;
- Control the availability and correctness of all information necessary for data processing;
- Pro-actively bring forward and follow up on process improvement initiatives;
- Take the part in process of maintaining and updating work instructions.
REQUIREMENTS
- Currently working in the Customer Service Support Team;
- Probation period has been passed (tenure exceeding 3 months will be considered as a benefit);
- High responsibility;
- Excellent communication and interpersonal skills;
- Teamwork oriented;
- Possesses leadership skills;
- Detail oriented, accurate, and precise;
- Analytical-minded and structured;
- Flexible and innovative;
- Fast learner, proactive, independent;
- Problem-solving skills;
- Presentation skills.
WE WILL PROVIDE YOU WITH

An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

Covered
telephone expenses

A modern office
with free parking

Company covered
health insurance