RESPONSIBILITIES

• Fulfilling tasks and duties assigned with a higher sense of responsibility, time efficiency, and preciseness;
• Follow policies and procedures, keep the information confidential;
• Support the Direct Manager with the team’s administrative organization, by reporting team’s job performance results and holding meetings with Atea Group Business Units in case of the Direct Manager`s absence;
• Create and prepare reports for team meetings and Atea Group Business Units meetings;
• Manage team capacity, competencies, skills, and requirements to ensure stable and uninterrupted service delivery;
• Motivate and inspire the team to reach and exceed their goals;
• Pro-actively participate in developing the team spirit inside the team;
• Mentor and supervise junior colleagues;
• Ensure proper escalation of issues to the Team Leader;
• Track team`s financial results and ensure that financial targets are met/exceeded;
• Communicate and drive improvements and automation related to the team services;
• Track and ensure that all SLAs and quality targets are met towards Atea Group Business Units;
• Process customer ERP and other system data, including but not limited to: data entry, data verification, and discrepancy analysis;
• Control the availability and correctness of all information necessary for data processing;
• Pro-actively bring forward and follow up on process improvement initiatives;
• Take the part in process of maintaining and updating work instructions.

REQUIREMENTS

• Currently working in the Customer Service Support Team;
• Probation period has been passed (tenure exceeding 3 months will be considered as a benefit);
• High responsibility;
• Excellent communication and interpersonal skills;
• Teamwork oriented;
• Possesses leadership skills;
• Detail oriented, accurate, and precise;
• Analytical-minded and structured;
• Flexible and innovative;
• Fast learner, proactive, independent;
• Problem-solving skills;
• Presentation skills.