We’re hiring a

Assistant Team Lead / Customer Service Support Specialist

We are looking for an Assistant Team Lead / Customer Service Support Specialist to be a part of our Customer Service Support Team.


Important to note:

  • Work in a hybrid model – from the office (2 days per week) or from home;
  • Apply until the 14th of March by sending an e-mail to recruitment@atea.com
  • Salary will be discussed during the recruitment process;
  • Currently working in the Customer Service Support Team;
  • Probation period has been passed (tenure exceeding 3 months will be considered as a benefit).


  • Fulfilling tasks and duties assigned with a higher sense of responsibility, time efficiency, and preciseness;
  • Follow policies and procedures, keep the information confidential;
  • Support the Direct Manager with the team’s administrative organization, by reporting team’s job performance results and holding meetings with Atea Group Business Units in case of the Direct Manager`s absence;
  • Create and prepare reports for team meetings and Atea Group Business Units meetings;
  • Manage team capacity, competencies, skills, and requirements to ensure stable and uninterrupted service delivery;
  • Motivate and inspire the team to reach and exceed their goals;
  • Pro-actively participate in developing the team spirit inside the team;
  • Mentor and supervise junior colleagues;
  • Ensure proper escalation of issues to the Team Leader;
  • Track team`s financial results and ensure that financial targets are met/exceeded;
  • Communicate and drive improvements and automation related to the team services;
  • Track and ensure that all SLAs and quality targets are met towards Atea Group Business Units;
  • Process customer ERP and other system data, including but not limited to: data entry, data verification, and discrepancy analysis;
  • Control the availability and correctness of all information necessary for data processing;
  • Pro-actively bring forward and follow up on process improvement initiatives;
  • Take the part in process of maintaining and updating work instructions.


  • Currently working in the Customer Service Support Team;
  • Probation period has been passed (tenure exceeding 3 months will be considered as a benefit);
  • High responsibility;
  • Excellent communication and interpersonal skills;
  • Teamwork oriented;
  • Possesses leadership skills;
  • Detail oriented, accurate, and precise;
  • Analytical-minded and structured;
  • Flexible and innovative;
  • Fast learner, proactive, independent;
  • Problem-solving skills;
  • Presentation skills.


An international and
fast pace environment

Endless training
and growth opportunities

Company events
and an active social life

telephone expenses

A modern office
with free parking

Company covered
health insurance