packaging subscription service
How often are application packages updated?
It depends on the different vendors and releases of updates/fixes for their applications. Atea continuously monitors for new releases and guarantees that within 72 hours after a release we will make the new application package available. Some application packages get updated up to 20 times per year, while others only get a single or two updates per year.
Can I influence which application packages are made available through AppUpdate?
Yes and no…
Yes, because you are more than welcome to contact us and give us suggestions of which application packages you would like to see in AppUpdate in the future.
No, because it is at our sole discretion to decide what is in and what is out. We will of course at all times make sure that the included application packages are relevant for you as a customer and that they present a value add for you and your end-users.
Can AppUpdate be used for patch management?
Absolutely and we recommend it.
If you look through the list of application packages included in AppUpdate you will see that you use quite a few of them on your PCs and all of them most likely get updated/fixed by the vendor several times per year. All of the application packages included in AppUpdated are fully documented and ready to be deployed through for example SCCM or Altiris. You just need to import them and you a ready to go.
We will make sure that you are automatically notified when new releases are made available.
How do I get notified when new application packages are made available?
You will also receive a mail notification whenever a new application is released in the Atea AppUpdate service.
If you use our premier application portfolio management solution called Application Manager Online, you will be notified automatically inside Application Manager Online.
How is AppUpdate priced?
Atea AppUpdate is a subscription service and you can consume as much or as little as you like. It does not matter if you distribute the application packages to 50 or 5000 PCs – it is all part of your subscription.
It is possible to buy subscriptions valid for 1, 2 or 3 years. The 2 year subscription is our most popular agreement length.
We are several companies in our group - how many AppUpdate subscriptions do we need?
AppUpdated is licensed per legal entity and it though depends on the relationship between the companies in the group. But, from a starting point, a license per legal entity/company in the group is needed.
Is the AppUpdate subscription automatically renewed?
Yes it is – unless you give us at least 1 month written notice prior to the end date of your subscription to cancel it.
Can I cancel my subscription and receive a refund?
You can cancel your subscription any time, but you will not receive a refund for unused parts of your subscription.
How do I get started with AppUpdate?
Very easy…either you contact your Atea account manager and he/she will make sure you get signed up for AppUpdate or you do it by yourself here and now – just sign up.
I have signed up for AppUpdate - how do I get access to the application packages?
After you have signed up and we have approved your subscription you will immediately gain access in Application Manager Online for applications packages you need.
Using our premier application portfolio management solution called Application Manager Online, it will be possible to automatically import the AppUpdate packages into SCCM 2012-2016 and deploy them to your end-users. This automation will save you the manual steps of downloading, importing and deploying and thus save you a lot of time.