Benefits

It all depends on what you are in need of and what situation you are in…

We need installation, configuration and testing instructions plus the installation media.

The different instructions can be made available to us by screen-dumps in Word or PDF-files – the time consuming way – or even better for both you and us by using our premier documentation tool called AppDisco. With AppDisco you automatically record small film clips on how you would like a certain application to be installed and configured. Instead of spending up to 60 minutes by creating screen-dumps for an application, you can automatically record the installation and configuration routine. AppDisco is an integrated part of Atea premier application portfolio management solution called Application Manager Online.

First of all it is important to note, that Atea is working with a flat fee when talking about custom-made application packages. We do not differ pricing when talking about complexity. The flat fee gives transparency and predictability for our customers – they know how much an application packages will cost…no hidden or changed fees.

The flat fee per application package is influenced by:

• Volume – meaning how many application packages you as a customer expect to order
• Time – meaning in which time period you expect to order a certain amount of application packages

Custom-made application packages can be purchased by paying with:

• Click-price – no upfront commitment on number of custom-made application packages. You get invoiced per ordered custom-made application package.
• Voucher – you pay upfront for a certain amount of application packages and are thus eligible for a discount based on the volume

Very simple – just sign up!

After you sign up we will verify your information and send you information necessary for login to Application Manager Online portal – our premier application portfolio management solution.

Using our premier application portfolio management solution called Application Manager Online

Atea Global Services is ISO9001 certified and as such has an extensive quality management systems in place. On top of that, Atea Global Services has built its own Quality Assurance process for developed application packages. It is an integrated part of our complete application packaging process, which consist of 7 steps:

• Package Request
• Package Assignment
• Package Evaluation
• Package Creation
• Quality Assurance
  • Check if package is properly documented
  • Check if package is created according to best practices and packaging standards
  • Validate package
    • Resolve any identified errors during validation
  • Check if packaging and testing steps are accomplished
  • Check if package is created according to process
• Package Testing
  
  • Determine extent of testing
    
  • Perform deployment test
  • Perform limited user test
  • Perform cleanup test
  • Documentation of test result
• Package Delivery

All of the above mentioned steps are documented in our application packaging service description, that can be requested at any time.

Yes, we do.

But, please be aware of that application packages are developed only for a targeted client platform and based on information described in your base image configuration. Custom-made application packages will be valid as long as the target client platform or configuration is not changed in any way that could impact the previously and delivered custom-made application package functionality.

We support and deliver all of the following packaging formats.

• Windows Installer (MSI)
• Intune MSI
• Microsoft AppX
• Microsoft App-V
• Mac OS
• Citrix XenApp Streaming
• VMware ThinApp Virtualization

Sure…just contact us and we will send you a sample.

Like all services delivered from Atea Global Services the security of our application packaging services is ensured by compliance with ISO/IEC 27001. Feel free to request our latest auditing protocol.

Furthermore all of Ateas PCs have installed an up-to-date anti-malware solution – it is updated on a daily basis. Before application packages are made available to our customers we scan them once more for malware with a different anti-malware solution and our secure ftp-servers are likewise monitored and protected by anti-malware solutions.

Yes, of course we will.

Make them available to us before the application packaging and we will follow them. On top of that we will also give you feedback on your company packaging standards based on our extensive application packaging knowledge – we call this CSI (Continous Service Improvement) and it is just one of the many benefits you get by letting Atea package your applications.

We work with 3 different priorities when delivering custom-made application packages.

• Priority VIP – finished and ready to deploy application package delivered within 24 hours
• Priority 1 – finished and ready to deploy application package delivered within 3 working days
• Priority 2 – finished and ready to deploy application package delivered within 10 working days

Our usual SLA is priority 2 and we expect 60% of all packaging request from a customer to be priority 2. Up to 40% of all packaging requests from a customer can be priority 1, while the VIP priority is limited to two (2) requests per month and a direct and reachable contact person is required. Additional charges for priority VIP application packages may apply.

If you are in need of different SLAs, please contact us for a proposal.

No, application packages delivered through Custom-made or AppUpdate are solely for your legal entity and are not to be shared with other legal entities. Unless, you have a special agreement with Atea to do so.

We have self-service sign up for all our application packaging services. Please refer to different application packaging services sections on our website or use the sign up links below.

• AppUpdate – Sign up for Atea Application Packaging services here
• Application Manager Online – Sign up for Atea Application Packaging services here