Zephyr 2.5 release

 

Atea Global Services is pleased to announce the release of Atea Zephyr 2.5.

News in Atea Zephyr 2.5

  • Service Desk module
  • Wizard functionality
  • Optimized the platform
  • IFrame, FileUploader and Widget element for forms

Service Desk module

The Service Desk module contains ready-made forms and stateflows for Service Desk customers. In the first iteration of the Service Desk module we have the following functionality ready:

  • Create a Incident / Request in CSMS
  • View and Update tickets
  • Cancel tickets
  • Widgets that facilitate the functionaltiy
  • Customizable wizard that links to predefined forms

Wizard functionality

Zephyr now has the possiblity to have a Wizard on the dashboard. A default wizard for the Service Desk module exist but a custom one can also be built which in that case overrides the default wizard. The wizard contains of levels and each level consist of different items. Every item can link to either a new level or an form in Zephyr. With this functionality you can guide the user to a specific form with predefined values,

Optimized platform

Thee platform has been optimized in certain areas to minimize the amount of database requests to improve the general performance,

IFrame, FileUploader and Widget element for forms

Three new modules have been introduced to make forms more powerful. The IFrame element as the name suggested enables a form to show an IFrame which adds great customizability to a specific form. The FileUploader element enables a form to upload a file to Zephyr and provides the user with the URL to the file which then can be used to access the file. And the Widget element adds all existing Widget functionalty to a form. The Widget in itself must be specified in the database as it does not share Widgets with the ready made Widgets from modules.

What’s next?

As holiday season is starting more and more we will take a well deserved break. But we will also keep working on improving the Service Desk module, make changes to the front-end to make the application easier to work with as developer and keep on improving existing functionality.

 

Hope you enjoy our new release and if you have any questions don’t hesitate to contact us!