Zephyr 2.4 release
Atea Global Services is pleased to announce the release of Atea Zephyr 2.4.
News in Atea Zephyr 2.4
- Self Service module
- GDPR compatibility
- Dashboard widgets
- Ability to copy state flows
Self Service module
The Self Service module contains ready-made forms and stateflows for self-service customers. In the first iteration of the service module we have the following functionality ready:
- Create a shared folder
- Manage a shared folder
- Join and leave shared folder
- Create a distribution list
- Manage a distribution list
- Join and leave a distribution list
- Request Software
Previous Dashboard functionality has been remade in to widgets. This means that the dashboard is now more customizable. And with the widget framework in place we can now start developing more widgets for different modules and services.
Ability to copy stateflows
It is now possible to copy the settings of an existing stateflow to a new stateflow. This will make it easier to manage new workflows without having to always create new stateflows from scratch.
Now we begin work on our Service Desk module which will contain tools to lighten the load of a service desk with ways of creating, managing and closing an end user’s tickets through Zephyr, the ticket in itself can be connected to standard Zephyr functionalities such as generators to make the creation of tickets easier. We will also continue work on widgets which will be more specialized towards the Service Desk module.
Hope you enjoy our new release and if you have any questions don’t hesitate to contact us!