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Atea Global Services

LYNC

Here you will find the description of procedures for setting up and managing Lync.

Description is aimed for administrators of Microsoft Office 365. Information can be useful also for other Office 365 users but some options in their profiles may not be available as described below.

CONTENTS

1. DOWNLOAD AND INSTALL LYNC

2. SET EXTERNAL COMMUNICATIONS

3. MODIFY USER INFORMATION

4. TROUBLESHOOTING LYNC SIGN-IN ERRORS

 

1. DOWNLOAD AND INSTALL LYNC

In the Wave 15 version of Office 365 Lync installation is included in the Microsoft Office installation. To download office:

mop1

 

 

mop2

 

mop3

 

lync1

 

2. SET EXTERNAL COMMUNICATIONS

You can allow or disable external communications (meaning that people outside your organization will or will not be able to contact users in Office 365 in Lync).

lync2

 

lync3

 

 

3. MODIFY LYNC USER INFORMATION

It is possible to modify the settings for a particular user.

lync2

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Here between other options you can manage whether user can or cannot send files through IM, make audio and video calls, record calls, etc.

For editing multiple users, you can use the tick boxes to edit all of them at once.

The following page can contain various options depending on the subscription plan that you have.

Here between other options you can manage whether user can or cannot send files through IM, make audio and video calls, record calls, etc.

lynclync5

4. TROUBLESHOOTING LYNC SIGN-IN ERRORS

If you are experiencing problems with signing in into Lync, go through the following steps:

IssueSuggested Resolution
During sign-in, a dialog box appears that contains the following phrase:Lync cannot verify that the server is trusted for your sign-in address.

Verify that the domain name in the dialog box is a trusted server in your organization-for example,domainName.onmicrosoft.com. Ask the user to select the Always trust this server check box, and then click Connect.

Mistyped sign-in address, user name, or password
  • Confirm that the user's sign-in name and password are correct.
  • Verify that the user's sign-in name is formatted as follows:user@mydomain.com. This may be different from the format you use to sign in to your organization's network.
  • Ask the user to try signing in to Lync again.
Forgotten passwordReset the user's password and notify him or her of the new temporary password.
Not licensed to use Lync OnlineConfirm that the user is registered as a Lync user. If not, register the user, and then ask him or her to sign in to Lync again.
Wrong version of Lync installedThis issue is usually associated with an error message that contains the following phrase: the authentication service may be incompatible with this version of the program. Install Lync from MOP.
Microsoft Online Services Sign-In Assistant missing

Users receive this message To sign in, additional software is required. Download and install now?

The error message contains a link that allows users to install the Microsoft Online Services Sign-in Assistant from the Office 365 Portal at http://portal.microsoftonline.com/

Problem acquiring a personal certificate that is required to sign inIf the user's sign address has recently changed, they may need to delete cached sign-in data. Ask users to run the automated FIX IT wizard from Microsoft Knowledge Base article 2698626.
User name, password, or domain appears to be incorrectThe user's sign address may have changed recently. Ask the user to reinstall the Online Services Sign-in Assistant from the Office 365 Portal at http://portal.microsoftonline.com, and then try signing in again.
System clock out of sync with server clockEnsure that your network domain controller is synchronizing with a reliable external time source. For details, see the Microsoft Knowledge Base article 816042 - how to configure an authorative time server in Windows Server.
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