The highest certification within IT – Quality Management System (ISO 9001), Information Technology Infrastructure Library (ISO 20000) and Information Security (ISO 27001)
The discipline of ensuring that all necessary operating system images are available and up to date at all times – for both current and future operating systems.
The discipline of ensuring that all applications are packaged and ready to be distributed for both current and future applications. Application deployment and troubleshooting are also included in the service.
The discipline of ensuring that correct driver packages exist for all the current and future PC models used by a particular customer.
The discipline of ensuring that the engine used for application deployment and asset management – both hardware and software – is running properly.
The discipline that deals with licenses, compliance reports and ensures all licenses used by customer are compliant.
The discipline of ensuring that both PC’s and applications are, according to the customers guidelines, correctly patched.
The reporting discipline of Full Client Operations that works according to ITIL best practices, where Release Management, Incident Management and Change Management are in focus.