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Atea Global Services
Service Desk
Service Desk
Key Features
Factsheet
Resources
FAQ

24/7 Multilingual International Service Desk

 

Atea Global Service desk offers world class 1st and 2nd level support for both standard and custom applications as well as complex environments, mobile devices, O365, security systems, Microsoft, Citrix and VMware to name a few!


We provide high quality support with structured procedures and documentation, enabling fast and consistent support following best practices worldwide!


We provide support in 11 different languages including, English, Danish, Norwegian, Swedish, Finnish, German, Latvian, Russian, Estonian, Lithuanian and Polish.


Atea Global Services offers 24/7/365 support in English, Latvian and Russian to anywhere, worldwide.


We offer a revolutionary Service Desk and Self Service solution combination, called The New Generation Service Desk, providing massive cost reduction! The Atea Service Desk currently handles approximately 500,000 tickets per year.

  • ISO 20000 certified service delivery model
  • ISO 27001 Certified
  • ISO 9001 certified
  • 24/7/365 model supporting global organizations
  • High certification level
  • 11 different languages supported
Documents
Atea Service DeskDownload
Insights
Level 2 Fact Sheet
Top Questions
How long does it take to transition Service Desk?

As a rule of thumb we send a task force onsite to the current provider, to work side by side with them, creating documentation and learning how to support the customer. Then they return with members of the existing providers for 2 more weeks to finish the handover. All in all, it takes 4 weeks to properly transition the Service Desk.

What Service Management system will be used.

We use our own system within Atea but we are also able to use the customer's existing system if they so wish.

Is Self Service included?

No it isn't. It is however available as a very popular addon to the Service desk offering. Please see your account manager.

What hours do you provide Service Desk?

The Atea Global Service desk is available 24/7/365.

Do you provide support to any international customers?

Why yes! We have some customers with offices all over the world in which we provide service around the clock.

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