Self-Service and Process Automation
Too many day-to-day tasks are manual in today’s IT infrastructures. And many of these manual tasks are administrative exercises that happen to involve computer systems. Ideally an IT department is building and maintaining the underlying systems and services that support overall business strategies, increase end user productivity and simplify communication.
Atea Self-Service is a process automation solution for the end user enabling you to push the process of service ordering and management away from the IT department and out into the business.
End users and IT staff manage requests and resources through an easy-to-use web interface, backed by a powerful process engine and large set of automated workflows.