The Atea Service Desk is based on the follow the sun model, operating 24/7 all year round. The Service Desk is tightly integrated and working with the same processes as Atea Nordic Service Desks, operations teams and outsourcing units giving us the possibility to provide a seamless and consistent service to our customers.
The Service Desk is focused on customer satisfaction. Every case is important, and we strive consistently to provide a support experience that results in highly satisfied end users.
Our Service Desk manages both 24/7 1st and 2nd line support for standard applications and platforms, custom applications and complex infrastructure environments.