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Global Services
Service Desk
Service Desk
Produkteigenschaften
Factsheet
Resources
The Atea Service Desk is based on the follow the sun model, operating 24/7 all year round. The Service Desk is tightly integrated and working with the same processes as Atea Nordic Service Desks, operations teams and outsourcing units giving us the possibility to provide a seamless and consistent service to our customers.
The Service Desk is focused on customer satisfaction. Every case is important, and we strive consistently to provide a support experience that results in highly satisfied end users.
Our Service Desk manages both 24/7 1st and 2nd line support for standard applications and platforms, custom applications and complex infrastructure environments.
  • ISO 20000 (ITIL) certified service delivery model
  • Follow the sun model supporting global organizations
  • High certification level
  • Support for both standard and custom applications as well as complex environments, mobile devices, security systems, Citrix VDI and VMware View
  • Self-service portals to allow fast and easy user support and self service automation
  • Combination of English and Nordic language support
Factsheets
Atea Service DeskDownload
Einblicke
Level 2 Fact Sheet
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