A great way to familiarize yourself with the ATEA Application and Services family, is to wander over to our YouTube Channel, which contains a ton of great videos. All our stuff is in bite-size, easy to digest chunks so that you an dip in and out as you please.
Check it out here
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Software delivery is a complex task, often involving multiple helpdesk calls and numerous manual interventions before the service is successfully delivered to the end user’s desktop. Delivery often takes several days, resulting in frustrated, unproductive workers. Many IT tasks, including software delivery, can be automated within today’s IT infrastructures. Service Market is proof of this. With Service Market you can automate standard IT tasks that you never thought were possible, such as software distribution and access control.
The Atea Service Desk is based on the follow the sun model, operating 24/7 all year round. The Service Desk is tightly integrated and working with the same processes as Atea Nordic Service Desks, operations teams and outsourcing units giving us the possibility to provide a seamless and consistent service to our customers.
The Service Desk is focused on customer satisfaction. Every case is important, and we strive consistently to provide a support experience that results in highly satisfied end users.
Application packaging is one of the most important software management tasks IT departments oversee in order to maintain a stable and productive end user environment. Desktop applications must work as expected, be configured and updated to the required level and be available from different platforms in a consistent, dependable manner.
At Atea we have perfected the art of application packaging, allowing for significant cost savings and time reduction for both IT and business operations.